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how to make a claim

  1. Pay your vet first.
  2. Download and fill out your claim form.
  3. Submit your insurance claim which includes: a claim form, detailed vet invoice and proof of payment.

Hollard then calculates the benefit and value and sends payment directly to you. It is as simple as that.

Note: you must submit a copy of your pet's veterinary history with your first Rogz Pet Insurance claim.

how do I submit a Rogz Pet Insurance claim?

A completed insurance form with supporting documentation can be:

  • Uploaded via our Mobile App
  • Emailed to:
  • Faxed to 0866610989

how we handle claims

Rogz Pet Insurance is a Petsure Product. PetSure is a division of Hollard Insure which is a division of the Hollard Insurance Company Ltd (Reg No. 1952/003004/06), an Authorised Financial Services Provider.

Hollard will calculate the benefit owed to you according to the option you have chosen. The payment is sent directly to you. It is that simple!

Note: Benefits are paid according to The Standard Rate^ less R230 or 16.5% of the applicable benefit of each and every claim, whichever is the greater**. Annual*** sublimits apply and are available on the Schedule of Benefits Sheet, Insurance Plans page or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine and Dental Care claims.

How Long Does It Take To Get Reimbursed?

Claims are processed within 14 working days of receipt; payment runs are done twice a week

claim examples

dog examples

Claim Refund Percent Refunded
Bile Duct Obstruction (illness)
Option A Only accidents are covered under this policy
Option B & C R 4752.00 R 3419.00 72%
Broken Bone (accident)
Option A Limit of R 3000 per accident
Option B & C R 6981.00 R 5471.00 78%
Broken Nail (accident)
Option A R 814.00
Option B & C R 1165.00 R 814.00 70%
Cruciate Ligament rupture (illness)
Option A Only accidents are covered under this policy
Option B & C R15 358.30 R13 639.90 88.81%
Dog Attack (accident)
Option A R 730.00
Option B & C R 1062.00 R 730.00 69%
Histocytoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 2633.00 R 2221.00 84%
Laceration (accident)
Option A Limit of R 3000 per accident
Option B & C R 6981.00 R 5471.00 78%
Osteosarcoma (illness)
Option A Only accidents are covered under this policy
Option B & C R 10475.00 R 7157.00 68%
Patella Luxation Left Trauma (illness)
Option A Only accidents are covered under this policy
Option B & C R14 428.00 R11 859.00 82.19%
Swallowing of a Foreign Object (accident)
Option A Limit of R3000 per accident
Option B & C R13 628.96 R11 446.87 83.99%

cat examples

Claim Refund Percent Refunded
Bronchitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 2506.67 R 1406.53 56%
Dermatitis (illness)
Option A Only accidents are covered under this policy
Option B & C R 833.30 R 537.80 65%
Dog Attack (accident)
Option A R 1987.00
Option B & C R 3445.50 R 1987.00 58%
FeLV/FIV Test (illness)
Option A Only accidents are covered under this policy
Option B & C R 956.00 R 533.65 56%
Obstipation (illness)
Option A Only accidents are covered under this policy
Option B & C R 3746.00 R 2814.00 75%
Urolithiasis – Kidney Stone (illness)
Option A Only accidents are covered under this policy
Option B & C R15 416.22 R14 425.27 93.57%

^The Standard Rate is based on our historical claims data. The Standard Rate treatment list can be downloaded from the Downloads page of our our Website.

**Continuation treatment of the same condition within 31 days will carry an excess of 16.5% thereafter benefits are reimbursed at 100% of the Standard Rate for all Options. A minimum of R330 excess will apply for pets under the age of 13 months at the time of treatment.

***Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.