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frequently asked questions

Can I submit a claim for multiple visits for the same medical condition?

Yes.

Can my claim be paid directly to the veterinarian?

No, the insurance contract is between you and Rogz Pet Insurance. You are required to pay the vet in full first and then claim from us.

Do I need pre-authorisation from Rogz Pet Insurance before my pet is treated?

No, you do not need pre-authorisation before your pet is treated.

How do I get paid when my claim has been approved?

The money will be deposited directly into your bank account. You will be sent a Claims Advice letter by email explaining how the claim was paid.

How do I submit a pet insurance claim?

Claims can be emailed to , faxed to 086 661 0989

How long after the date of treatment do I have to file a claim?

You have 60 days after the date of treatment to submit a claim.

How long does it take to get reimbursed?

Claims are processed within 14 working days of receipt; payment runs are done twice a week.

How much of the vets bill will be covered?

Benefits are paid according to The Standard Rate* less R230 or 16.5% of the applicable benefit of each and every claim, whichever is the greater**. Annual sublimits apply and are available on the Rogz Pet Insurance Website or on request (, 0860 00 ROGZ / 0860 00 7649). There is no excess deductible for Routine and Dental Care claims.

*The Standard Rate is based on our historical claims data. The Standard Rate treatment list can be downloaded from our Website.

**Continuation treatment of the same condition within 31 days will carry an excess of 16.5% thereafter benefits are reimbursed at 100% of the Standard Rate for all Options. A minimum of R330 excess will apply for pets under the age of 13 months at the time of treatment.

Is there a limit to the number of claims I can make?

No, there is no limit to the number of claims that you can make.

What do I need to do when I make my first claim?

  1. Pay the vet first
  2. Fill out a claim form
  3. Obtain a vet history for your pet (if this was not supplied upon inception)
  4. Submit a completed Claim Form, detailed invoice, proof of payment and vet history
  5. Contact details: email to , fax to 086 661 0989

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Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.