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frequently asked questions

Are any illnesses or diseases excluded?

Like most insurance policies, we have some exclusions to keep your premiums affordable. These include hip and elbow dysplasia, entropion (rolling in of the eyelids), ectropion (rolling out of the eyelids), distichiasis, complications of breeding and pre-existing conditions.

Are any operations or medical procedures excluded?

Elective procedures such as dew claw removal are excluded.

Are behavioural conditions covered?

Yes, Rogz offers a benefit for this condition.

Are competition or racing animals covered?

No, we do not cover claims for the treatment of pets used for commercial purposes, unless specifically agreed to in writing. This includes, but is not limited to police or guard dogs, search/rescue and customs/quarantine dogs, pets used for racing, laboratory testing or experimentation, commercial breeding or any pet leased or rented out.

Are on-going conditions covered?

Yes, On-going/chronic conditions are covered provided the condition was diagnosed after inception

Are pre-existing conditions covered?

Pre-existing conditions will result in temporary or permanent exclusions

Are pregnancies and new births covered?

No, Rogz Pet Insurance does not cover any conditions relating to pregnancy or breeding.

Are there any age limits for the insurance?

Yes. There is no upper age limit for Option A, but no pet under the age of 8 weeks or older than 8 years can be enrolled on Option B and Option C. Once enrolled, cover may be kept for life.

Are there any discounts?

Yes. We understand that looking after the health of many pets may be expensive for pet owners, so we offer a multipet discount: insure 2 or more pets and receive a 10% discount on the premium.

Are there any waiting periods?

There is a one calendar month waiting period for Accidents, Illness and Routine and Dental Care claims after the policy start date. This means that if your policy starts on 1 January 2012, you will not be able to claim for any veterinary visits during the month of January. There is a waiting period of 6 (six) calendar months for cruciate ligament conditions. There is a twelve month waiting period from the start date of your pet for behavioural therapy claims.


Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.