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*These Routine and Dental Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine and Dental Care to suit your pet's needs

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Am I limited to a list of veterinarians or can my pet visit any vet I choose?

You can use any Veterinarian who is licenced to practice in South Africa.

Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine and Dental Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes sterilisation of your pet, annual vaccination, tick and flea control, deworming and dental treatment.

What Is Rogz Pet Insurance?

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

Will the cost of my insurance change each year?

Our challenge is to find a healthy balance between providing the best possible benefit, while keeping the premiums as affordable as possible to ensure a sustainable product. With rising costs in veterinary care as well as more advanced treatment available to more pet owners, Rogz Pet Insurance reviews Benefits and Premiums on an annual* basis and if amended, these are implemented on 1st July.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

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Are competition or racing animals covered?

No, we do not cover claims for the treatment of pets used for commercial purposes, unless specifically agreed to in writing. This includes, but is not limited to police or guard dogs, search/rescue and customs/quarantine dogs, pets used for racing, laboratory testing or experimentation, commercial breeding or any pet leased or rented out.

Are there any age limits for the insurance?

Yes. There is no upper age limit for Option A, but no pet under the age of 8 weeks or older than 8 years can be enrolled on Option B and Option C. Once enrolled, cover may be kept for life.

Do you cover supplements?

Supplements are covered provided it is prescribed by a registered vet for an Accident or Illness.

Do you cover treatment for Parvo virus (Katgriep/cat flu), Giardia or Kennel Cough?

No. We do not pay for illnesses or conditions that are preventable through routine vaccinations. This means Parvo virus is not covered. Kennel cough and Giardia are covered.

Will pre-existing conditions requiring repeat scripted medication be covered?

If the pre-existing condition is covered, we will not require repeat scripts provided the treatment is rendered by a registered vet. If the pet is not seen by the vet, we will require updated scripts every 6 months.

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Can I submit a claim for multiple visits for the same medical condition?

Yes.

How do I get paid when my claim has been approved?

The money will be deposited directly into your bank account. You will be sent a Claims Advice letter by email explaining how the claim was paid.

How do I submit a pet insurance claim?

Claims can be emailed to , faxed to 086 661 0989

How long after the date of treatment do I have to file a claim?

You have 60 days after the date of treatment to submit a claim.

What documents must I submit with my claim?
  1. A completed claim form.
  2. Proof of payment.
  3. A detailed vet invoice.
  4. Submit a vet history for your pet (if this was not supplied upon inception)
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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Email membership@petsure.co.za for a Debit Order Amendment Form

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Annual payments by EFT.

When will my debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be deducted.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

How do I add another pet to my existing policy?

The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.

Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.

Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

How do I get my pet microchipped?

Your pet needs to be microchipped at the veterinarian or welfare organization. The microchips are individually packaged in a sterile syringe, and a veterinarian simply injects it under the skin between the shoulder blades. When the microchip is injected, owners need to complete a registration form with all contact details and the pet's details. One copy of the form goes to the owner, one copy to the vet and one copy goes to the microchip company. Microchipping is done at the owner’s expense.

What happens if my pet does not have a microchip?

Microchipping is not a requirement on your policy, however, it is an integral part of identifying your fur-kid at a veterinary institution should they get lost, and we absolutely advocate microchipping. Microchipping is done at the owner’s expense. Go to www.identipet.co.za for more information on the value of microchipping your pet for easy identification.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

Where can I find out more information on Microchipping?

Go to www.identipet.co.za

Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.