If you do not know the exact age of your pet, it is not a problem. If your pet was adopted, your vet will be able to give you an approximate age of your pet. You can use this age estimate when applying.

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

Our challenge is to find a healthy balance between providing the best possible benefit, while keeping the premiums as affordable as possible to ensure a sustainable product. With rising costs in veterinary care as well as more advanced treatment available to more pet owners, Rogz Pet Insurance reviews Benefits and Premiums on an annual* basis and if amended, these are implemented on 1st July.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

Pre-existing conditions will result in temporary or permanent exclusions

Yes, Rogz Pet Insurance offers a benefit for this condition provided the treatment is prescribed by a registered vet. Please refer to the Schedule of Benefits under the Downloads section of the website.

No, your benefits will still be paid according to The Standard Rate*.

*The Standard Rate is based on our historical claims data. The Standard Rate treatment list can be downloaded from the Downloads page of our Website. What is not covered?

Like most insurance policies, we have some exclusions to keep your premiums affordable. These include: pregnancy, elective procedures, foods/diets, grooming, hip and elbow dysplasia, entropion (rolling in of the eyelids), ectropion (rolling out of the eyelids), distichiasis and pre-existing conditions that showed clinical signs before taking out the insurance.

No, you do not need pre-authorisation before your pet is treated.

No, there is no limit to the number of claims that you can make.

1. Pay the vet first
2. Fill out a claim form
3. Obtain a vet history for your pet (if this was not supplied upon inception)
4. Submit a completed Claim Form, detailed invoice, proof of payment and vet history
5. Contact details: email to , fax to 086 661 0989

1. A completed claim form.
2. Proof of payment.
3. A detailed vet invoice.
4. Submit a vet history for your pet (if this was not supplied upon inception)

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

Email membership@petsure.co.za for a Debit Order Amendment Form

1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
2. Annual payments by EFT.

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be deducted.

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.

Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.

Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.