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*These Routine and Dental Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine and Dental Care to suit your pet's needs

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Am I limited to a list of veterinarians or can my pet visit any vet I choose?

You can use any Veterinarian who is licenced to practice in South Africa.

What happens if an insured pet is given away or changes owners?

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

What is an Illness?

An Illness means an unexpected sickness or disease or any change to your pet's normal healthy state, which is not caused by injury to your pet. For example: upset stomach, skin conditions, ear infection.

What Is Rogz Pet Insurance?

Rogz Pet Insurance helps you pay your pet's veterinary bills so you never have to choose between your pet's health and your personal finances. With increasing veterinary costs and advancement in veterinary care, Pet Insurance is an option more owners are considering.

Will the cost of my insurance change each year?

Our challenge is to find a healthy balance between providing the best possible benefit, while keeping the premiums as affordable as possible to ensure a sustainable product. With rising costs in veterinary care as well as more advanced treatment available to more pet owners, Rogz Pet Insurance reviews Benefits and Premiums on an annual* basis and if amended, these are implemented on 1st July.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

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Are behavioural conditions covered?

Yes, Rogz offers a benefit for this condition.

Are there any age limits for the insurance?

Yes. There is no upper age limit for Option A, but no pet under the age of 8 weeks or older than 8 years can be enrolled on Option B and Option C. Once enrolled, cover may be kept for life.

Can I cancel my pet insurance at any time?

You have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do you determine what will be a pre-existing condition?

When you join, we will get your pet's medical history from your vet. Any chronic condition, illness or injury that first occurred or showed clinical signs before your policy starts or within the applicable waiting period will be considered as a pre-existing condition.

If my pet does not have a microchip, will I still be allowed to join?

Yes, your pet does not need a microchip in order to join.

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How do I submit a pet insurance claim?

Claims can be emailed to , faxed to 086 661 0989

How long does it take to get reimbursed?

Claims are processed within 14 working days of receipt; payment runs are done twice a week.

What do I need to do when I make my first claim?

  1. Pay the vet first
  2. Fill out a claim form
  3. Obtain a vet history for your pet (if this was not supplied upon inception)
  4. Submit a completed Claim Form, detailed invoice, proof of payment and vet history
  5. Contact details: email to , fax to 086 661 0989

What documents must I submit with my claim?
  1. A completed claim form.
  2. Proof of payment.
  3. A detailed vet invoice.
  4. Submit a vet history for your pet (if this was not supplied upon inception)
What is the overall annual limit?

R35 000** for Option B and R45 000** for Option C and R9 000** for Option A. Annual* sublimits apply.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

**The overall annual maximum is per pet’s policy year.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Email membership@petsure.co.za for a Debit Order Amendment Form

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Annual payments by EFT.

When will my debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be deducted.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

How do I add another pet to my existing policy?

The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.

Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.

Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip harm my pet?

No. The microchip must be inserted by a veterinarian. It does not move around in the body and it does not harm the pet.

Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip.

What happens if my pet does not have a microchip?

Microchipping is not a requirement on your policy, however, it is an integral part of identifying your fur-kid at a veterinary institution should they get lost, and we absolutely advocate microchipping. Microchipping is done at the owner’s expense. Go to www.identipet.co.za for more information on the value of microchipping your pet for easy identification.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

What is a microchip and why do I need one?

Microchips are as big as a grain of rice and are injected under the loose skin in the neck area. The microchip has a unique number coded into it and is read by means of a scanner. The purpose is to quickly and efficiently identify pets and return them to their owners should they become lost.

Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.