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*These Routine and Dental Care costs are a nationwide average and only applicable to Option C.

SAVE ON YOUR VET BILLS

Rogz Pet Insurance offers comprehensive cover for Accident, Illness and Routine and Dental Care to suit your pet's needs

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Does Rogz Pet Insurance offer benefits towards preventative treatment?

Yes, Routine and Dental Care is included in the Rogz Pet Insurance Option C package. We recommend and encourage responsible pet ownership. This includes sterilisation of your pet, annual vaccination, tick and flea control, deworming and dental treatment.

How is the premium calculated?

We know that pets are individuals and so we are introducing a new way of calculating your premium. The premium is calculated according to the risks associated with the insured Pet and is printed on the relevant Certificate of Insurance. In calculating the premium, we may consider the cover that you have chosen, where you and your pet permanently live as well as the species, breed, age and sex of your pet.

What happens if an insured pet is given away or changes owners?

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

What is an Accidental Injury?

A physical or bodily injury that happens accidentally to your pet as a result of external, violent and visible means. For example: broken bones, snake bite, dog/cat fight.

When is the best time to buy my pet insurance?

Puppies and kittens are more likely to develop an illness or injury than an adult pet. Their coordination is still developing along with their immune system. So, we suggest insuring as soon as possible to avoid unexpected surprises that may result in a pre-existing exclusion on your policy, preventing your pet from getting full cover.

But just because your pet isn't a puppy or kitten doesn't mean you can't or shouldn't get pet insurance. As pets age they get sicker and have more and higher vet bills than when they were young. As soon as your pet is 8 weeks of age they can be covered by Rogz Pet Insurance.

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Are any illnesses or diseases excluded?

Like most insurance policies, we have some exclusions to keep your premiums affordable. These include hip and elbow dysplasia, entropion (rolling in of the eyelids), ectropion (rolling out of the eyelids), distichiasis, complications of breeding and pre-existing conditions.

Can I cancel my pet insurance at any time?

You have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

Does Rogz Pet Insurance cover behavioural therapy?

Yes, Rogz Pet Insurance offers a benefit for this condition provided the treatment is prescribed by a registered vet. Please refer to the Schedule of Benefits under the Downloads section of the website.

What is not covered?

Like most insurance policies, we have some exclusions to keep your premiums affordable. These include: pregnancy, elective procedures, foods/diets, grooming, hip and elbow dysplasia, entropion (rolling in of the eyelids), ectropion (rolling out of the eyelids), distichiasis and pre-existing conditions that showed clinical signs before taking out the insurance.

Will pre-existing conditions requiring repeat scripted medication be covered?

If the pre-existing condition is covered, we will not require repeat scripts provided the treatment is rendered by a registered vet. If the pet is not seen by the vet, we will require updated scripts every 6 months.

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Can I submit a claim for multiple visits for the same medical condition?

Yes.

Do I need pre-authorisation from Rogz Pet Insurance before my pet is treated?

No, you do not need pre-authorisation before your pet is treated.

How long does it take to get reimbursed?

Claims are processed within 14 working days of receipt; payment runs are done twice a week.

Is there a limit to the number of claims I can make?

No, there is no limit to the number of claims that you can make.

What is the overall annual limit?

R35 000** for Option B and R45 000** for Option C and R9 000** for Option A. Annual* sublimits apply.

*Annual/per annum/policy year refers to the 12-month period between the anniversaries of the pet’s start date. Benefits renew on the anniversary of the pet’s start date.

**The overall annual maximum is per pet’s policy year.

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Can I cancel my policy?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel.

How do I renew my policy?

Rogz works on a monthly policy, as long as you pay your premiums, you will remain a member of Rogz Pet Insurance. You do not need to renew your policy.

How do I update my payment information?

Email membership@petsure.co.za for a Debit Order Amendment Form

What are my payment options?

  1. Monthly debit order on 26th (for the next month) 1st or 4th of the month.
  2. Annual payments by EFT.

When will my debit card be charged?

You may choose either the 26th (for the next month), 1st or 4th of the month for payments to be deducted.

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Can I change my pet's coverage during the year?

Yes, on your Pet's Anniversary date. Only one change is permitted in the life time of your Pet at the discretion of the Underwriter.

Can I transfer my policy to a new owner?

No, but you can change the pet over to a new owner.

The original owner will have to notify Rogz Pet Insurance of the change of ownership.

The original owner will then be required to cancel their Pet's cover on their policy and the new owner will send through an application form re-joining the pet under their name with new banking details.

The new owner will receive a New Policy (or Updated Policy if they are already a member of Rogz) covering the Pet.

The one calendar month waiting period will not apply unless there is a lapse in the monthly premium payment between Change of Ownership.

NOTE: There might be a change in premium due to a combination of different risk factors.

How do I add another pet to my existing policy?

The Rogz Pet Insurance Add-a-Pet application can only be completed online. Please log onto our website https://insurance.rogz.com and click on the “Get a Quote” tab to get a quotation for your additional pet(s) only.

Quotations are only valid for 24 hours. When you retrieve your quote at a later date, it will reflect the newest prices.

Once you have done a quote for your additional pet(s), you will need to follow through with the online application and complete all your pet's details, your personal details, bank details, read and agree to the Rogz Pet Insurance Terms and Conditions and then submit your application. Your 'additional' pet(s) will then be combined into your existing policy so long as the ID number is the same that you submitted to us on your original application. The multi-pet discount will be applied once your policy has been activated.

If I cancel my policy for any reason, will I get a refund?

Yes, you have a 14 day money back guarantee period from the start date of your policy to review and cancel with no obligation. If you would like to cancel your policy after this period we require one calendar month's written notice to cancel (there will not be a refund). If your pet has unexpectedly passed away, we will refund any premiums that have been debited for cover for the following months on an annual policy (one month cancellation period will not apply).

If I cancel my policy will I be able to reinstate my pet's coverage later?

Yes, but any new conditions that develop when your pet is not covered will be classified as pre-existing and may be excluded. A one month waiting period will apply after application to re-instate.

IMPORTANT NOTICE: The proposal to reinstate your policy is subject to underwriting guidelines. Acceptance of this insurance for any pet is at the discretion of the underwriters. We reserve the right to decline acceptance of a pet and to vary the conditions on which the insurance is accepted.

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Can the microchip track my pet's location?

No, the microchip does not send out signals that can be traced by a tracking device or picked up via satellite. Your pet's location cannot be tracked with the microchip.

Is it painful to insert a microchip?

No more than any inoculation.

What happens if my pet gets lost?

If your pet gets lost someone will take them to a veterinarian or pet welfare organization to be scanned. The scanner picks up the microchip number and shows it on a screen. This microchip number is then phoned through or sent by SMS message to the microchip company. Within a minute or two a message is received back with the pet owner's name and phone numbers.

What if my pet is found by someone who does not have a scanner to read a microchip?

Most veterinarians in South Africa are equipped to scan all animals whether they are pets or lost, abandoned or stolen. All branches of the SPCA, as well as Animal Welfare Organizations are supplied with scanners to assist them in the identification of pets. If someone finds your pet it must be taken to the nearest veterinarian or welfare organization to be scanned.

Where can I find out more information on Microchipping?

Go to www.identipet.co.za

Rogz Pet Insurance is a Petsure Product. Petsure is a division of Hollard Insure which is a division of The Hollard Insurance Company Limited (Reg No: 1952/003004/06), an Authorised Financial Services Provider.