Complaints Process

We put our customers at the heart of everything we do – and that means listening to you to constantly improve our service and product offerings. If you’re dissatisfied in any way, we would like to hear about it.

Personal Details


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You may also submit your complaint in writing and email it to us. If you are unable to send it in writing, you’re welcome to call us with the information.

Your complaint must be accompanied by the following information:

  • Policy number and/or claim number
  • First name
  • Last name
  • Contact number
  • Email address
  • Details about your complaint, including all important facts
  • Copies of all relevant documentation (previous correspondence, letters, quotations, proof of any losses incurred etc.)
  • Your preferred solution

Dotsure Internal Resolution

Telephone number: 0861 001 083

Fax: 0861 879 252



Postal Address: 127A York Street, George, 6529

The process

Once your feedback or complaint has been received, it will be allocated to one of our Client Care Consultants.

A letter of acknowledgement confirming receipt will be sent to you within two business days.

The Client Care Consultant will investigate and liaise with the necessary departments to resolve your complaint.

You will be notified of the outcome in writing within 14 days.

Product underwritten by Dotsure Limited (Registration number 2006/000723/06), a licensed non-life insurer and authorised financial services provider (FSP39925)